• Enable Zoom Timer
• Make your teammates co-hosts: Ask them to turn on their video and speak and confirm identities on WhatsApp.
• For anonymity, do not call out names to find service fellows; ask for raised hands.
• Clear, enable, and test Interpretation. How to start Interpretation
• Test speakers’ microphones, coach them on lighting, and be sure their entire face is on screen
• Coach speakers
  • Test speakers microphones
  • Ask them to adjust their lighting and ensure all their faces are on screen.
  • If they want to share contact info, have them put it in the chat to the chat monitor.
  • If speakers want to share pictures, remind them – no other faces in pictures
  • Make them co-hosts so they can share the screen.
  • If sharing live pictures, printed or on a cell phone held up to screen, their visual background must be disabled
• Start and end recording. Some speakers will not be recorded; check WhatsApp.
• Report the number of attendees on WhatsApp.
• Verify and transfer to the next host. It would be best to text in WhatsApp with the next host and only transfer the host after the incoming host has turned on video and audio to confirm.

• Managing attendees and panelists in a webinar
• Webinar service team can enter via an invitation that will be in the WhatsApp chat. Otherwise, bring service folks up to the panel; use WhatsApp to confirm. Their video and audio must be on.
• Verify settings
  • Panelists can chat with everyone.
  • Attendees can chat with hosts and panelists.
• Hosts and Co-hosts video off
  • All panelists except speakers, interpreters, timers, and moderators should have a video off.
  • If an intruder accidentally becomes a co-host, remove, report, and post in WhatsApp.
  • Spotlight speakers: How to spotlight
  • Remove co-hosts and move panelists back to attendees for the next session.

• Confirm settings
  • Waiting Room enabled.
  • Q&A enabled.
  • Chat hosts only.
  • Participants are muted on entry.
  • Participants cannot unmute.
  • Participants can start their video.
  • Participants can rename themselves.
  • Lock Meeting: OFF (not checked)
  • Waiting Room: ON (checked)
• Spotlight speakers: How to spotlight

Chat Pastes for Tracks 2-5

Chat Pastes for All Other Tracks

This document will be continually updated, so please grab a new version shortly before your session.

• If the speaker wants to share contact info, post in chat. 
• Right before the meeting starts, post the Serenity Prayer in all interpreted languages for the interpreters
• Post the chat announcements in the languages used. Confirm languages in WhatsApp.
• Delete inappropriate chat messages.

• Rename participants (not necessary in Webinar)
• Screen share as needed
• Do not lower hands for shares until they are done sharing.
• Unmute and mute participants as necessary
• Watch interpreters for a signal that the speaker is too fast: Give a visual signal to the speaker if they are too quick. Slowly wave your hand vertically in front of your face. If they don’t slow down, unmute and say, “Slow, please.”

• Connect to your speaker(s) on WhatsApp
• Ask for any literature they will be reading
• Ask if they have a script or outline they can share
• Remember to signal if a speaker is speaking too fast.

Track 1  Keynote

Track 2 Speaker Sessions

Track 3 Steps 

Track 4 Workshops

Track 5 Newcomer Center

These documents will be continually updated, so please grab a new version shortly before your session.

• •  
• Read from script
• Facilitate Q & A. Consolidate questions.
• Using Q & A in Zoom Meetings 
• Using Q & A in Webinars

• Admit participants from the Waiting Room
• Use sort gallery view > Last entered first. 
• Hover over the video, ready to remove.
• Admit everyone unless the name is a violation (e.g., profanity).
• Pin anybody that you think they might be a problem.
• Rename participants if asked.
• Watch screens. Turn off a participant’s video if chewing, vaping, smoking, others in the Room, or any distraction. Notify participants in the chat.
• Remove and report intruders. Do not lock the Room. If participants notice, tell them the event is being handled. Report intruders in WhatsApp.

• Please stay on topic.
• Optional: Speakers may be asked to share contact info. If desired, give it to the chat monitor. Do not say your info out loud.
• Optional: If sharing live pictures, printed or on a cell phone held up to the screen, the visual background must be disabled
• Speak slowly for interpreters. Try to put some space between sentences and paragraphs. Watch for the interpreter’s “slow down” signal.
• Please provide any notes, outline or your actual written material if you have it (for the interpreters).  Also provide anything thatb will be read word for word from literature and please use only OA Approved literature.

• Keep the session within the proper time frame
• Time the speakers and shares
• Using the Zoom Timer App